4. Front Office

# 4. Front Office

4.1 Room Plan

a. Colors and Statistics on the Room Plan b. How to Change a Room? c. How to Update the Room Service Status? d. How to Update the Room Cleaning Status? e. How to Add a Message to a Room?

4.2 Checkin Procedures

a. How to Enter a Walk-In? b. How to Perform a Group Check-In?

4.3 Folio Procedures

a. Posting (Charge Posting) b. Payment (Entering a Collection) c. How to Perform Posting Transfer and Cancellation Transactions? d. What Is a Desk Folio and How Is It Created?

4.4 Checkout and Invoice Procedures

a. How to Checkout a Self Payment Room/Folio? b. How to Checkout a City Ledger Room/Folio? (Transferring the Account to City Ledger) c. How to Issue an Invoice?

4.5 Front Office Cashier

a. Front Office Cashier Details b. How to Perform an Exchange? c. How to Process Cashier Transactions?

4.6 Recorded Guests